Help
Help when you need it.
Browse common questions and use our contact options for assisted ordering and support.
Help & Support
Quick answers and guided steps
Orders
Order & availability
- Check availability by postcode
- Confirm your preferred package
- Complete sign‑up by phone
Call
Devices
SIM & phone setup
- eSIM/physical SIM guidance
- Number transfer (PAC)
- Device compatibility checks
Help
Broadband
Wi‑Fi & speed tips
- Router placement tips
- Speedtest guidance
- Coverage & availability info
Guide
Still stuck?
Call 020 3475 2923 or email gethelp@poktolk.online.