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Help

Help when you need it.

Browse common questions and use our contact options for assisted ordering and support.

Help & Support

Quick answers and guided steps

Orders

Order & availability

  • Check availability by postcode
  • Confirm your preferred package
  • Complete sign‑up by phone
Devices

SIM & phone setup

  • eSIM/physical SIM guidance
  • Number transfer (PAC)
  • Device compatibility checks
Broadband

Wi‑Fi & speed tips

  • Router placement tips
  • Speedtest guidance
  • Coverage & availability info
Still stuck?
Call 020 3475 2923 or email gethelp@poktolk.online.
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